In Patient Care

On behalf of the entire team at ALWALY HOSPITAL HOSPITAL we wish you a healthy and long life. It is our endeavor to provide you with state of the art treatment, and the efforts of the entire team at ALWALY HOSPITAL HOSPITAL are directed towards meeting your needs and facilitating your treatment. Reading this section will help you get a better understanding of the hospital and its services, so that you are at ease in the hospital environment.

While you choose ALWALY HOSPITAL HOSPITAL be it for a surgical procedure, routine check-up or a lengthy stay, we want to make sure you have all the relevant information about your stay, and rights that would help in giving you a positive experience.

Admission

  • For elective cases, the doctor will post the case for a day in consultation with the patient. Report at the reception for admission.
  • The emergency cases shall be attended to immediately. Report at the reception during emergency visit.
  • The patient/bystander is required to fill up and sign the necessary forms for admission.
  • For maternity cases, copies of passport and marriage certificate are to be submitted.
  • If you are insured, show your valid card at the reception during admission formalities.
  • Our Patient Relations Executives will explain and assist the admission policies and procedures and then you will be escorted to the allocated room.
  • Room types can be chosen depending on availability.
  • You are required to make deposit at the cash counter.
  • You may enquire the cost estimate prior to admission in order to avoid financial misinterpretation. This will be an approximate estimate of cost and the final cost may vary from the estimated cost, depending on service/treatment.
  • The hospital provides meals for the patient. All inpatients get special diet depending on their health status.

Day Care

The Day Care Unit manages patients who require an admission less than 12 hours/do not require overnight admission to the hospital. The unit has generated a lot of interest, both among doctors and the patients. The aim of the concept is decompression of busy hospital beds and to reduce cost of medical care.

  • For elective cases, the doctor will post the case for a day in consultation with the patient. Report at the reception for admission.
  • The emergency cases shall be attended to immediately. Report at the reception during emergency visit.
  • The patient/bystander is required to fill up and sign the necessary forms for admission.
  • If you are insured, show your valid card at the reception during admission formalities.
  • Our Patient Relations Executives will explain and assist the admission formalities.
  • You are required to make deposit at the cash counter.
  • You may inquire the cost estimate prior to admission in order to avoid financial misinterpretation. This will be an approximate estimate of cost and the final cost may vary from the estimated cost, depending on service/treatment.
  • The hospital provides meals for the patient. All in-patients get special diet depending on their health status.

Insurance Formalities

  • Elective cases For elective cases it is important to obtain prior approval. Upon your consultation with the treating doctor, your case will be intimated to the concerned insurance company and the status will be reported to you by the insurance coordinators.
  • Emergency cases For emergency cases the hospital shall seek verbal approval from the insurance company and has to complete formalities for written approval within 24 hours.

Pharmacy

Pharmacy is open from 8 am to 12 midnight. The medications required for in-patients during night will be provided from the sub-stores and credited to patient account. The hospital pharmacy will dispense any medications you need to take home prior to your discharge from the hospital.

Discharge

Various departments provide you the treatment services during your stay. After the treating doctor confirms that patient is fit for discharge, all such departments work to process your discharge. This normally takes 2-3 hours and your cooperation is appreciated to help us complete the formalities.